Job Overview:
The Maintenance Coordinator is responsible for the comprehensive management and oversight of all maintenance work orders for residential rentals and condos. This role involves close collaboration with the rentals coordinator, property manager, and condo manager to understand the scope of work. The Maintenance Coordinator will communicate with owners and tenants to provide status updates and arrange access to units, liaise with external vendors, and coordinate in-house maintenance staff. This position ensures that maintenance tasks are completed in a timely manner, follows up on work completion, and maintains accurate maintenance records.
Key Responsibilities:
Work Order Management:
- Oversee all maintenance work orders from initiation to completion for residential rentals and condos.
- Collaborate with the rentals coordinator, property manager, and condo manager to understand the scope of work required.
- Communicate with property owners and tenants to provide updates on work order status and arrange access to units.
Vendor and Staff Coordination:
- Liaise with external vendors for outsourced work and ensure timely and quality service delivery.
- Coordinate with in-house maintenance staff to schedule and complete work orders.
- Ensure proper follow-up on all work orders to confirm completion and satisfaction.
Billing and Records:
- Compile appropriate billing information for completed work orders.
- Maintain accurate and up-to-date maintenance records for all work orders.
Troubleshooting and Dispatch:
- Troubleshoot minor service calls to determine the correct trade and skill set required.
- Ensure that the appropriate personnel are dispatched for each maintenance request.
Additional Duties:
- Support the assistant property manager with routine inspections, including move-in and move-out inspections as required.
- Organize and track all maintenance requests to ensure timely completion and follow-up.
Qualifications:
- Proven experience in maintenance coordination or a similar role.
- Excellent communication and organizational skills.
- Ability to work collaboratively with various stakeholders, including property owners, tenants, vendors, and internal staff.
- Strong problem-solving skills and the ability to troubleshoot maintenance issues.
- Proficiency in maintaining detailed records and handling billing processes.
- Flexibility to support additional property management tasks as needed.
Working Conditions:
- Primarily office-based with regular site visits to residential rentals and condos.
- Interaction with tenants, property owners, vendors, and maintenance staff.
About The Hearn Group
The Hearn Group is a locally owned property management company serving Fort McMurray. We operate Residential Remedies Inc. and Fort Management Ltd.
- Residential Remedies provides trusted rental management services, supporting tenants and property owners with a smooth, professional experience from application to move-in.
- Fort Management specializes in condominium management, partnering with condo boards to keep properties safe, well-maintained, and compliant, while building strong long-term relationships.
At the Hearn Group, you’ll join a supportive workplace where staff are encouraged to grow their skills while making a meaningful difference for residents, owners, and communities. Our team is known for integrity, transparency, and excellence in service. Together, we deliver reliable, customer-focused property management across the community.