Privacy Policy

Fort Management Ltd.
Effective Date: May 5, 2026

1. Who We Are

Fort Management Ltd. ("Fort Management," "we," "us," or "our") is a condominium management company based in Fort McMurray, Alberta, Canada. We manage condominium corporations on behalf of their boards of directors and provide property management services to owners, tenants, and residents.

Our website address is: https://fortmanagementltd.ca

Contact Information:
Fort Management Ltd.
10019 Fraser Avenue, Fort McMurray, AB T9H 2C8
Phone: 780-743-4295
Email: admin@fortman.ca
Privacy Inquiries: privacy@hearngroup.ca

2. Information We Collect

We collect personal information necessary to manage condominium properties and communicate with owners, tenants, and residents. This may include:

Contact Information: Full name, email address, mobile phone number, mailing address, and unit number.
Ownership and Residency Details: Role (owner, tenant, resident, or authorized representative), lease or ownership records, pet registrations, vehicle and parking details.
Financial Information: Assessment and fee payment records, account balances, and related financial data processed through our accounting systems.
Communication Records: Emails, text messages, call logs, and meeting records related to condominium operations.
Website Data: When you visit our website, we may collect your IP address, browser type, and cookies as described below.

3. How We Use Your Information

We use the personal information we collect for the following purposes:

Sending operational communications including maintenance and service notices, advisories, parking and access updates, safety or emergency alerts, and inspection notices.
Distributing community newsletters and updates.
Sending Annual General Meeting (AGM) and Board of Directors meeting notices.
Processing condo fee payments and financial reporting.
Managing owner, tenant, and resident records on behalf of condominium corporations.
Responding to inquiries and service requests.
Complying with the Alberta Condominium Property Act and other applicable legislation.

4. Email and SMS Communications

Email: With your consent, we send email communications related to condominium operations, community updates, and important notices. You may unsubscribe from non-essential emails at any time by clicking the unsubscribe link in any email or contacting us at admin@fortman.ca.

Agreement to Receive Text Messages

With your consent, Fort Management Ltd. may send you periodic SMS or MMS messages containing important information, updates, and community notices.

You will receive up to 4 messages per month.
You may unsubscribe at any time by texting the word STOP to (587) 332-4337. You may receive a subsequent message confirming your opt-out request.
For help, send the word HELP to (587) 332-4337.
Message and data rates may apply.
Canadian and United States participating carriers include Bell, Rogers, Telus, Freedom Mobile, SaskTel, AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile, and others.
T-Mobile is not liable for delayed or undelivered messages.
You agree to notify us of any changes to your mobile number and update your account with us to reflect this change.
Data obtained from you in connection with this SMS service may include your cell phone number, your carrier's name, and the date, time, and content of your messages, as well as other information that you provide. We may use this information to contact you and to provide the services you request from us.
By subscribing or otherwise using the service, you acknowledge and agree that we will have the right to change and/or terminate the service at any time, with or without cause and/or advance notice.
Messages will come from Fort Management Ltd. on behalf of the condominium corporation(s) we manage.

Will I be charged for text messages I receive?
Fort Management Ltd. will never charge you for the text messages you receive. Depending on your phone plan, you may see charges from your mobile provider. Please reach out to your wireless provider if you have questions about your text or data plan.

No Mobile Sharing

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Third-Party Services

We use trusted third-party service providers to help deliver our services. These providers only receive the information necessary to perform their functions and are required to protect your data. Our current service providers include:

MailerLite — Email newsletter and communication delivery.
SimpleTexting — SMS/MMS message delivery.
QuickBooks — Financial and accounting management.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Cookies

If you leave a comment on our website, you may opt in to saving your name, email address, and website in cookies for your convenience. These cookies last for one year.

If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we set cookies to save your login information and display preferences. Login cookies last for two days, and screen options cookies last for one year. If you select "Remember Me," your login persists for two weeks. Logging out removes login cookies.

7. Embedded Content

Pages on our website may include embedded content (e.g., videos, images, articles). Embedded content from other websites behaves in the same way as if you visited those websites directly and may collect data about you, use cookies, and monitor your interaction.

8. How Long We Retain Your Data

We retain personal information for as long as necessary to fulfill the purposes described in this policy, to comply with the Alberta Condominium Property Act, and to meet legal, regulatory, and audit requirements. Owner and resident records are retained for the duration of ownership or tenancy and for a reasonable period afterward as required by law.

If you leave a comment on our website, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.

9. Your Rights Under PIPA

Under Alberta's Personal Information Protection Act (PIPA), you have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate personal information.
Withdraw consent for the collection, use, or disclosure of your personal information (reasonable notice may be required).
File a complaint with the Office of the Information and Privacy Commissioner of Alberta if you believe your privacy rights have been violated.

To exercise any of these rights, contact us at admin@fortman.ca or privacy@hearngroup.ca.

10. How We Protect Your Data

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, or destruction. This includes secure digital storage, restricted access, and the use of encrypted communication channels where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised effective date. We encourage you to review this page periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Fort Management Ltd.
10019 Fraser Avenue, Fort McMurray, AB T9H 2C8
Phone: 780-743-4295
Email: admin@fortman.ca
Privacy Inquiries: privacy@hearngroup.ca